Patta orders

Can I change or cancel my order? After completing your order it’s not possible to change or cancel your order. Our fulfillment center processes orders instantly and we are not able to interfere in this process. If there is an emergency, please contact us directly by calling us during opening ho...

What is the status of my order?

What is the status of my order? If you have a tracking number of a Patta order, please track the parcel here: For UPS: https://www.ups.com/nl/nl/services/tracking.page If you haven’t received a tracking number yet, please contact our customer service at info@patta.nl

Can I get my VAT back when I am ordering from a non-EU country?

Can I get my VAT back when I am ordering from a non-EU country? For customers ordering outside the EU it is not possible to get a refund or deduction of any VAT at Patta.

Where can I find more information on a product?

Where can I find more information on a product? All our products in our webstore are provided with an extensive product description of the product. Please scroll down on the product page to find the product description and size guide. Don't hesitate to contact customer service for specific quest...

There is a problem with the order I received.

There is a problem with the order I received. If you have a problem with the order that you received, for instance, you have received a wrong item or the item has a defect. Please contact our customer service team by sending a message with detailed pictures of the problem that you’re facing. Our...

Can I use an alternative shipping address?

Can I use an alternative shipping address? For orders placed online we provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address or to verify details with our c...

Can I change my shipping address after placing an order?

Can I change my shipping address after placing an order? If you have made a mistake with your shipping details please contact our Customer Services team immediately via email, telephone or Live Chat and we will resolve the issue. Please contact us on info@patta.nl or +31(0)20 331 8571 Please n...

How do I know if my order was successful?

How do I know if my order was successful? You’ll receive a confirmation email as soon as your order has been placed and is being processed. You will receive a tracking email once your order has been picked, packed and is ready to be dispatched. If any other issues occur, our customer service te...

Error message: This store can't accept payments right now

Error message: This store can't accept payments right now If you get the error message 'This store can't accept payments right now', then there's a high probability you've placed an item into you cart that has geo blocking. All Nike products can only be sold in Europe for example. So if you encou...

I may have ordered Patta products from a fraudulent website?

I may have ordered Patta products from a fraudulent website? We’re sorry to hear you may have purchased from a scam website. Patta is aware of some fraudulent websites that are currently circulating and we are doing all we can to defend our brand by having these websites removed, but unfortunate...