What is your online return policy?
Request your return on: https://www.patta.nl/returns
All returns must be sent back to Patta within 14 days of delivery. Please go to https://www.patta.nl/returns and follow the instruction to create a return.
All returns must be accompanied with the invoice, otherwise, we cannot process the returned item(s).
Please ensure all footwear being returned is shipped double boxed and do not write directly or place stickers on the shoebox. Please pack all returns carefully to avoid them being damaged during transit. All products must be returned in their original packaging, with the hangtag still attached and in new and unworn condition.
Please always use a reliable courier and include tracked and insured postage to ensure the safe arrival of the package, as we cannot take responsibility for damaged or lost items. Always keep proof of postage. Return shipping costs will not be refunded.
Returns are normally processed within 10 business days after arrival. Returns can only be refunded, we will credit the card used for the purchase of the initial order. In the case of a Paypal transaction, the payment will be refunded to the Paypal address used for the initial order. Paypal transactions are refunded the next day. iDeal can take two to three business days. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less.